Duvalco Valves & Fittings Pte Ltd ("we," "our," or "us") is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA) and the General Data Protection Regulation (GDPR) where applicable.

By using our website, products, or services, you consent to the practices described in this policy.

We may collect the following types of personal data:

A. Information You Provide Directly

• Contact details (name, email, phone number, company name)
• Business information (job title, industry, purchase history)
• Payment and billing details (for transactions)
• Inquiries or feedback submitted via forms or emails

B. Automatically Collected Information

• IP address, browser type, device information
• Website usage data (pages visited, time spent, clicks) via cookies & analytics tools
• Location data (if enabled)

C. Data from Third Parties

• Business partners, suppliers, or publicly available sources (for B2B transactions)

We may use your personal data for the following purposes:

• To process orders, provide quotes, and deliver products/services
• To respond to inquiries and provide customer support
• To improve our website, products, and services
• For marketing communications (with your consent)
• To comply with legal and regulatory obligations
• For fraud prevention and security purposes

We do not sell your personal data. However, we may share it with:

• Service Providers: Logistics partners, payment processors, IT support
• Business Partners: Distributors or agents involved in fulfilling orders
• Legal & Regulatory Authorities: If required by law (e.g., tax compliance, court orders)
• Mergers/Acquisitions: In case of company restructuring

• We implement industry-standard security measures (encryption, access controls) to protect your data.
• We retain personal data only as long as necessary for business, legal, or tax purposes.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Withdraw consent (where applicable)
• Request data portability (for GDPR compliance)

To exercise these rights, contact us at [dpo@duvalco.com].

We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences via your browser settings.

Our website may contain links to external sites. We are not responsible for their privacy practices.

We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.

For privacy-related questions or requests, please contact:

Email: [sales_enquiries@duvalco.net]

Phone: [+65 6265 8128]
Address:[2 Kallang Avenue, CT Hub, #05-19, Singapore 339407]